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Social first, then retail: why the order matters

We built the audience first, then the product. That changes everything.

5 min read

When BOSH! launched its first products into Tesco in October 2024, we already had 3.7 million followers. We'd published six Sunday Times bestselling cookbooks. We'd accumulated over a billion views across our social channels. We'd been making food content for nearly a decade.

The products were new. The audience wasn't.

That sequence matters more than it might seem, and it shapes almost every decision we make as a business.


How most food brands work

The standard model for launching a food brand goes roughly like this. You develop a product. You find a manufacturer. You pitch a retailer. You get a listing, maybe in a few hundred stores to start. You spend heavily on marketing to drive trial, because nobody knows who you are. You hope the rate of sale is good enough to keep the listing. You raise more money to do it again.

It's a model that works. Plenty of great brands were built that way. But it has a fundamental tension built into it: you're spending money to introduce yourself to strangers at exactly the moment you can least afford to.

We never had to do that.


What the audience changes

When you have a large, genuinely engaged audience before you have a product, a few things shift in your favour.

The first is discovery. When we launched in Tesco, we didn't need to introduce ourselves. A meaningful proportion of the people walking past our products in the chiller already knew BOSH!, had made our recipes at home, had bought our books. The shelf was a new format for a relationship that already existed. That changes conversion rates, and it changes the economics of a launch significantly.

The second is feedback. Four billion views of recipe content is an extraordinarily detailed signal about what people want to eat. We know which flavour profiles land, which formats get saved and cooked rather than just watched, which health messages resonate and which feel preachy. Our content is, in effect, the world's longest-running product research programme. We didn't go into retail guessing. We went in with a decade of data.

The third is trust. A brand that has been in someone's kitchen, on their phone, in their home for years is a fundamentally different proposition to one they've never heard of. That trust is hard to manufacture and impossible to buy quickly. We built it slowly, through content, before we ever asked anyone to spend money on a product.


What it costs

None of this is free. Building an audience at scale takes years of consistent, high-quality output. It takes a genuine point of view on the world. It takes patience during the period when you're creating enormous value for platforms and audiences without directly monetising any of it.

There were years where BOSH! was, by any conventional measure, a brand with an enormous audience it hadn't yet monetised. That requires patience, and a conviction in the compounding value of attention that is difficult to hold when you're looking at the short-term economics.

But the asset you're building, a large audience of people who genuinely trust you and share your values, turns out to be extraordinarily useful when you eventually do have something to sell.


Why this matters for what we're building next

The social-first model doesn't just apply to the initial launch. It applies to everything we do next.

Every new product we develop will be introduced to an audience before it hits a shelf. Every category we move into, seasonings, sauces, oils, the broader meal-makers ecosystem, gets the benefit of years of content about those exact ingredients and flavour profiles. When we eventually launch in the US, we won't be starting from zero.

The audience is the asset. The products are, in an important sense, how we turn that asset into a business. Getting that order right, audience first, products second, is the decision that shapes everything else.

It also means we think about content differently to most food brands. Content is not marketing for us. It's the core of what we do, and it always has been. The products exist within that world, not the other way around.


The honest version

We didn't plan all of this strategically from day one. We made food content because we loved it, and because people responded to it. The audience grew because the content was good, not because we had a masterplan to use it as retail leverage a decade later.

But looking back, the sequence we stumbled into turns out to be one of the most defensible positions a consumer brand can occupy. An audience that trusts you, built over years, through consistent and genuinely useful content, is something most brands would pay almost anything to have.

We built ours first. That's the advantage we're now building a food company on top of.